Heart Chakra (Anahata)Tea

At Moon Water Apothecary, we stand behind the quality of our teas and other herbal products and we are committed to ensuring your satisfaction. However, we also understand that sometimes things don't work out as planned. Here’s our policy on refunds and exchanges to keep the process simple and fair for everyone:

 

Exchange Policy:

Eligibility: Exchanges are available for teas or other herbal products that are unopened and in their original packaging. To be eligible, the exchange request must be made within 14 days of purchase.

Process: Contact us with your order details and the reason for the exchange. We will provide instructions on how to proceed.

Refund Policy:

Quality Concerns: If you are dissatisfied with the quality of our products, please contact us within 7 days of receiving your order. We will ask for your feedback and may request a return of the product for quality inspection.

Damaged Goods: If your product arrives damaged, please take a photo and contact us within 48 hours of delivery. We will arrange a replacement or refund.

Returns:

Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a quality issue or a mistake on our part.

Refund Processing: Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 7 business days for the refund to reflect in your account.

Non-returnable Items:Due to health and safety concerns, any product  that has been opened or tampered with cannot be returned or exchanged.

Customer Support:

Our team is here to assist you. For any questions or concerns regarding our refund and exchange policy, please reach out to us.We appreciate your understanding and cooperation with these guidelines. Our aim is to ensure that you have a delightful and satisfying experience with our herbal products.

At Moon Water Apothecary, we're committed to delivering our premium herbal products to you in the most efficient and reliable way. Here's everything you need to know about our shipping policy:

• Processing Time:

  • Order Preparation: Orders are typically processed within 1-3 business days. This allows us to carefully prepare, pack, and ensure the quality of your selected teas.

• Shipping Methods and Delivery Times:

  • Standard Shipping: We offer standard shipping on all orders, with an estimated delivery time of 3-7 business days, depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options at an additional cost. Delivery times for expedited shipping are typically 1-3 business days.

• Shipping Costs:

  • Standard Shipping: We strive to keep shipping costs reasonable. Rates are calculated based on the weight of your order and your location.
  • Free Shipping: Orders over $100 qualify for free standard shipping.

• International Shipping:

  • We currently do not ship to select international destinations. 

• Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to track the progress of your shipment.

• Packaging:

  • Our products are packaged with care, ensuring they arrive in perfect condition. We use eco-friendly materials wherever possible, reflecting our commitment to sustainability.

• Address Accuracy:

  • Please ensure that your shipping address is correct at the time of order placement. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Customer Support:

  • If you have any questions or concerns about your order's shipping, please contact us. We're here to help!

We appreciate your choice to bring wellness into your life with our herbal productss and are dedicated to making the delivery process as smooth and pleasant as your experience.